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Frequently Asked Questions

  • What are the opening times of the practice?
    The practice has not yet opened, but when it does the opening times will be Monday to Friday from 09:00AM – 13:00PM and 14:00 to 17:00PM
  • I have an appointment but can't attend it now, what do I do?
    As long as you notify us at least 24 hours before your appointment time then we can rebook your appointment, this way you will be working within our FTA policy. To see our FTA policy in full, click here.
  • What services will be offered at the practice?
    A full range of general dentistry will be provided.
  • Will Central Hereford Dental Care offer both NHS and private treatment?
    Not initially, the provider will only offer NHS treatment options.
  • Is there only one practice offering NHS dental care in Hereford?
    A second practice will be opening later in the summer which will be located south of the river. Opening dates for this have not yet been established. We encourage any patients who prefer the South location to wait for further details to be released, rather than contact Central Hereford Dental Care as they cannot add you to the Southside list at this time.
  • Are you taking on new NHS patients right now?
    We are taking on new NHS patients at the moment until our books are full! Give us a call on 01432 652202 or 01432 652203 or use the registration form. Click here to be redirected to the registration form.
  • Do you have on site parking available?
    Unfortunately, we do not provide onsite parking but there are nearby roads that provide parking within walking distance of the practice as well as a few paid car parks.
  • What can I do if I need treatment but can't pay in full?
    Not to worry, we offer a finance option for spreading the cost of your treatment, for more information please give us a call on 01432 652202 / 01432 652203 or click here to be redirected to our selection of payment methods.
  • Will I have to pay / Am I exempt?
    If you usually pay when you visit a dentist, this will still apply.  You do not have to pay for NHS dental services if you are: - Under 18 years of age or under 19 and in full-time education. - Pregnant or had a baby in the last 12 months. - Being treated in an NHS hospital and your treatment is carried out by the hospital dentist (you may have to pay for dentures or bridges however). - Receiving low-income benefits or are under 20 and a dependant of someone receiving low-income benefits. If you or your spouse (including civil partner) receive Income Support, Income Related Employment and Support Allowance, Income-based Job Seeker’s Allowance, Pension Credit Guarantee Credit, Universal Credit (in certain circumstances). You can receive free NHS dental treatment if you are entitled to or are named on: - A valid NHS tax credit exemption certificate - A valid HC2 certificate (for people on low income) - A valid maternity exemption certificate and; - People named on NHS Certificate for partial help (HC3). - People on low income can include some students and pensioners . You will be asked to show proof that you do not have to pay for all or part of your NHS treatment and sign a form to confirm you do not have to pay. Further information on NHS dental charges can be found on the NHS website, click here to be redirected to the website.
  • I was previously receiving NHS dental care or am new patient looking for NHS dental care in Herefordshire and I would like to receive routine NHS dental care. What do I need to do?
    If you are interested in having a routine check-up or non-emergency care you can contact the Central Hereford Dental Care on 01432 652202 or 01432 652203 or by completing an online form, click here to be redirected to the contact form.
  • How quickly will I hear back for be booked in once I’ve called to complete the online form to have my name added to the list?
    There will undoubtedly be a high demand for dental appointments and the team at Central Hereford Dental Care will get people booked in as soon as possible based on their clinical need. We ask that people be patient whilst the new practice gets established and not to contact the Practice once they have registered their details.
  • Once I’ve phoned or completed an online form with my details what happens next?
    Once you have called or used the online form to add your name to the list, the practice will then start contacting people based on clinical need and book them in for treatment once the practice opens.
  • Will I be registered at the Practice once I am seen?
    Please note that there is no patient registration in dentistry, the NHS dentist will have obligations to treat you for a period of 24 months post your active treatment but most people will stay with their dentist for longer periods as long as they maintain their appointments.
  • Will the first patients who call or complete's the online form to put their name on the list be given priority?
    All Appointments will be prioritised based on clinical need. Appointments are not allocated on a “first come, first served” basis. There is no benefit in being the “first” to provide your contact details to the practice. This applies to former NHS patients who have been receiving routine care at other practices that have since withdrawn their NHS service.
  • What should I do for dental emergencies?
    There are dental emergencies which need immediate attention to minimise the risk of serious medical complications that could be life threatening.  For example:  – Uncontrollable and heavy loss of blood after having a tooth out. – Rapidly increasing swelling around the throat or eye, especially if associated with difficulty in swallowing or breathing. In an emergency, you should call 999 or go to your nearest Accident and Emergency (A&E) Department.  Remember, A&E at Hereford County Hospital has no facilities for general Dental Care.
  • I need to see an NHS dentist for urgent care. What do I do?
    Central Hereford Dental Care has been commissioned to provide long-term access to dental care. Patients who receive ongoing dental treatment from the practice will be advised as to how they should access urgent dental care should they need it. However, in the meantime, if you have an urgent dental treatment need please request treatment by contacting Dental Access Centres as indicated below: Gaol Street Dental Access Centre Hereford Tel: 01432 378920 Email: info.gaolstreetdac@nhs.net Advice and enquiries – Monday to Friday, 9am-5pm Evening advice clinics – Monday to Thursday 5.30pm to 8pm, telephone lines open at 5pm Asda Dental Access Centre Belmont Road Hereford  Advice and enquiries Monday to Friday 9am to 5pm Tel: 01432 382180 Email: info.asdadac@nhs.net Leominster Dental Centre  Advice and enquiries Monday to Friday 9am to 5pm Tel: 01568 619380 Email: info.leominsterdac@nhs.net Ross-on-Wye Community Hospital  Advice and enquiries Monday to Friday 9am to 5pm Tel: 01989 561114 Email: info.rossdac@nhs.net Ledbury Community Health and Care Centre By appointment only Email - info.ledburydac@nhs.net If you require urgent dental advice or treatment outside the hours listed please telephone NHS111.
  • Do you accommodate for emergency appointments?
    Yes, if you're in need of a dental emergency then please contact the practice at 9am, the receptionist will be able to offer you an appointment within 24 hours based on your symptoms and pain level. If however, you require a dental emergency appointment outside of our opening hours, please contact NHS 111. Please note that we are currently not open, this will apply to when the pratice is up and running, please refer to the FAQ question "I need to see an NHS dentist for urgent care. What do I do?" for information on what to do in the mean time.
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